Shipping Policy

Effective Date: January 3, 2025

At buyluis.com, we are committed to delivering your fishing gear efficiently and securely. This Shipping Policy outlines our shipping terms and conditions. By placing an order, you agree to the details outlined below.

Shipping Destinations

We ship to the following destinations:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Shipping: Selected countries. Please check availability at checkout.

Shipping Methods and Costs

  1. Standard Shipping:

    • Delivery Time: 5-7 business days within the U.S.
    • Cost: Calculated at checkout based on weight, dimensions, and destination.

  2. Express Shipping:

    • Delivery Time: 2-3 business days within the U.S.
    • Cost: Premium pricing applies, calculated at checkout.

  3. International Shipping:

    • Delivery Time: 7-14 business days, depending on the destination and customs clearance.
    • Cost: Varies by location; additional customs fees may apply.

Order Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your package through the carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Hazardous materials or restricted items may not be eligible for international shipping.

Lost or Damaged Packages

  • Lost Packages: If your package does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date.
  • Damaged Packages: If your package arrives damaged, notify us within 48 hours of receipt with photos of the damage. We will arrange a replacement or refund.

Customs and Duties

  • For international orders, the recipient is responsible for any customs fees, duties, or taxes imposed by the destination country.
  • Customs clearance may cause delays beyond our estimated delivery time.

Returns Due to Shipping Issues

If a package is returned to us due to an incorrect address provided by the customer or failure to collect the package, reshipping costs will be the customer’s responsibility.

Contact Us

For any shipping-related questions or concerns, please contact us:

We are here to ensure a smooth and timely delivery of your fishing gear. Thank you for choosing buyluis.com!