Refund and Returns Policy

Effective Date: January 3, 2025

At buyluis.com, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, our Refund and Returns Policy is here to provide you with a hassle-free solution.

Eligibility for Returns

  1. Timeframe:

    • You may request a return within 30 days of receiving your item.

  2. Condition:

    • Items must be unused, in their original condition, and include all packaging, tags, and accessories.

  3. Exceptions:

    • Certain items, such as clearance or customized products, may not be eligible for returns. Please check the product description for details.

Return Process

  1. Submit a Request:

    • Contact our customer service team at info@buyluis.com or call (423) 837-5631 to initiate a return. Provide your order number, details of the item, and reason for return.

  2. Receive Return Authorization:

    • Once approved, you will receive instructions for returning the item, including a return shipping address.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  4. Inspection and Approval:

    • Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.

Refund Process

  1. Refund Method:

    • Approved refunds will be issued to your original payment method.

  2. Processing Time:

    • Refunds are typically processed within 5-10 business days after the return is approved.

  3. Partial Refunds:

    • If the returned item shows signs of use or is missing parts, a partial refund may be issued at our discretion.

Exchanges

We offer exchanges for items of equal or lesser value if you prefer a replacement instead of a refund. Please follow the same process for returns to request an exchange.

Damaged or Incorrect Items

If your item arrives damaged or is incorrect:

  • Contact us within 7 days of delivery.
  • Provide photos and details of the issue.
  • We will arrange for a replacement or a full refund, including shipping costs, at no additional charge.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or sale items.
  • Gift cards.
  • Personalized or custom-made products.

Contact Us

For any questions or assistance regarding returns or refunds, please contact us:

We are committed to providing the best service and ensuring your shopping experience at buyluis.com is seamless and enjoyable. Thank you for choosing us for your fishing gear needs!